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Consumer Debt Collection Do's And Don'ts To Keep Your Sanity
John Phillips
Consumer collection involving you or a family member can be very stressful. You do have rights and responsibilities under the law, and once you learn what they are, you may be able to minimize the stress and strain it may put on you and your family.
If you find yourself on the receiving end of calls from creditors or collectors, the most important thing you can do is to remain calm. Keeping a level head is the best thing you can do to be able to remember important information. The information you want to collect is: name, address, and phone number of the party contacting you. The name of the business you actually owe the money to; it may be different than the caller. The exact balance the caller claims you owe.
Make sure to dispute the in writing within 30 days of receiving notice from a collection agency. They must then halt all collection activity until a copy of the verification is sent to you. If verification of the can not be obtained, all collection activity by the collection must be ceased.
A collection agency is not able to start legal action against you. Only the creditor has that ability. However, a collector can suggest such a course of action to a creditor.
A collection agency or creditor may not harass you, including calling before or after the hours of 8:00 am to 9:00 pm. They may not call you names, or question your decisions or your employment. Keep in mind that there is a thin line between rudeness and harassment and although something may seem out of line, it may not be.
Just remember that you do have rights and legal recourse where consumer collection is involved. Try to stay calm and have the upper hand in your dealings with creditors and collection agencies.
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